Returns & Refunds for Fresh Flower Delivery in Mortlake
Our Fresh Flowers Guarantee in Mortlake
As a trusted local Mortlake florist, Flower Delivery Mortlake is committed to delivering only the freshest blooms to homes and businesses in Mortlake and nearby areas. We take great care in sourcing, handling, and delivering your arrangements, and proudly stand by our Fresh Flowers Guarantee. If you are less than delighted with your delivery, please review our straightforward Returns, Refunds & Complaints policy below.
Damaged-on-Arrival Policy
Your flowers should arrive in perfect condition, ready to brighten up your space. If your order arrives damaged or not as expected, please notify us as soon as possible on the day of delivery or within 24 hours. To help us resolve the issue quickly, we kindly request that you provide a clear photograph of the flowers or arrangement as received. Our team will investigate each case thoroughly and will work to put things right without delay.
Freshness Window
Every flower bouquet and arrangement leaves our Mortlake shop at peak freshness. We guarantee that your flowers will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to our flower care recommendations. Should your flowers wilt or deteriorate noticeably within this guaranteed period despite following care instructions, please reach out to us immediately so we can address your concerns.
Refund & Replacement Options
Your satisfaction is important to us. In cases where your flowers are damaged on arrival, not up to our freshness standard, or do not match your order, we offer:
- Prompt Replacement: We will redeliver a fresh replacement as soon as possible at no extra charge.
- Full or Partial Refund: Depending on the order and nature of the issue, a full or partial refund may be issued to your original payment method.
All refund and replacement requests should be made within 24 hours of receiving your flowers. Our friendly customer service will guide you through the process to ensure your satisfaction.
Complaints Process
Your feedback helps us maintain our high standards in Mortlake. If you have a complaint about your order or any aspect of our service, we encourage you to get in touch as soon as possible. To assist us in resolving your complaint efficiently, please provide your order details and the nature of the issue. Our dedicated team will acknowledge your complaint promptly and keep you informed every step of the way as we work towards a satisfactory resolution.
Trusted Local Mortlake Florist
Serving Mortlake households and businesses with fresh flowers is at the heart of what we do. We value your trust and loyalty, and are always here to support you should you need assistance. Thank you for choosing Flower Delivery Mortlake as your local florist.
