Flower Delivery Mortlake – Terms & Conditions

Introduction

Welcome to Flower Delivery Mortlake. These Terms & Conditions govern your use of our online flower delivery services in Mortlake and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before ordering flowers for delivery in Mortlake and nearby locations. Our commitment is to provide exceptional floral arrangements, secure online shopping, and reliable delivery services tailored to your needs.

Who We Are

Flower Delivery Mortlake is a dedicated online florist offering a selection of bouquets, arrangements, and gifts for delivery in Mortlake and the areas surrounding Mortlake. Throughout these Terms & Conditions, references to “we”, “us”, and “our” refer to Flower Delivery Mortlake. References to “you” and “your” relate to our customers throughout Mortlake and neighbouring districts.

Service Coverage Area

These Terms & Conditions apply to all customers who order online flower delivery services to Mortlake and the nearby areas we serve. Please check our website for confirmation of our current delivery zones within Mortlake and its surroundings. If you are unsure whether your address is covered, please contact us before placing an order.

Order Process

To place an order for flower delivery to Mortlake, please follow the ordering procedures on our website. You will be required to select your chosen product(s), add them to your online basket, and proceed to checkout. During checkout, you must provide accurate and complete information, including delivery address, recipient details, and any specific delivery instructions.

Your order is deemed to be accepted once you receive an order confirmation from us. This may be provided on-screen or by email following your successful online transaction. All orders are subject to product availability, payment clearance, and our ability to deliver within your requested time frame and to your specified address in Mortlake or the surrounding area.

Substitution Policy

Due to seasonal flower varieties and supply constraints, we reserve the right to substitute flowers or packaging of equal or greater value and appearance, where necessary, to ensure a timely delivery of your order. Any substitutions will be made with the utmost care to maintain the style, theme, and value of your chosen arrangement.

Payments

Payment for flower delivery in Mortlake must be made at the point of order via our secure online payment platform. We accept a range of payment methods, including major credit and debit cards, as indicated during the checkout process. Your payment is processed in British Pounds Sterling (GBP).

Please ensure all payment details provided are accurate and complete. If payment is not authorised or is declined, your order will not be processed or delivered. We are not liable for any delay or non-delivery resulting from incomplete payment or incorrect payment information.

Pricing and VAT

All prices displayed on our website are inclusive of applicable VAT (where relevant). Delivery charges, where they apply, will be shown separately at the checkout before you complete your order.

We reserve the right to change our prices at any time. However, the price you pay will be that shown at the point of order confirmation.

Order Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. For standard orders, you may request cancellation or changes up until 24 hours before the scheduled delivery date. For same-day or next-day delivery orders, cancellations or amendments must be requested promptly after order placement, and may not always be possible due to the quick turnaround of our service.

To cancel or amend your order, please provide your order reference and details using the contact options listed on our website. We will confirm any changes or cancellations in writing. Refunds for valid cancellations will be processed via your original payment method within a reasonable timeframe, subject to our discretion and payment provider policies.

We reserve the right to refuse cancellation requests if the order has already been processed, prepared, or dispatched for delivery to Mortlake or the surrounding area.

Deliveries

Flower Delivery Mortlake offers delivery to addresses within Mortlake and specified neighbouring areas. During checkout, you will be prompted to select your preferred delivery date (subject to availability). We will use all reasonable endeavours to ensure delivery occurs on your requested date.

Where possible, deliveries will be made during our standard business hours. If the recipient is not available at the time of delivery, our driver may leave the flowers with a neighbour, in a secure location at the delivery address, or return them to our store for redelivery. In such circumstances, a delivery note will be left at the recipient’s address with further instructions.

It is your responsibility to ensure the recipient’s address and contact details provided are correct. We cannot accept liability for failed deliveries resulting from inaccurate or incomplete address information.

Delivery Limitations

We do our best to fulfil all orders according to customer requests. However, delivery to certain locations, such as hospitals, schools, or businesses outside standard opening hours, may be subject to restrictions. Please contact us prior to ordering if you have special delivery requirements.

Very occasionally, adverse weather conditions or other circumstances beyond our control may affect delivery times. We will keep you informed should any such delay occur and work with you to rearrange delivery as needed. Our liability for late or non-delivery is limited as set out in these Terms & Conditions.

Right to Refuse Orders

We reserve the right to decline any order, without providing a reason. In such circumstances, any payment received will be refunded in full. We may also cancel an accepted order if, for example, a product is unavailable, or there is a problem processing your payment.

Customer Obligations

By placing an order with Flower Delivery Mortlake, you represent and warrant that you are legally capable of entering into binding contracts, that you are at least 18 years of age, and that you are providing information that is truthful, accurate, and current. Failure to comply with these obligations may result in the cancellation of your order or restriction of future access to our services.

Product Images and Descriptions

We endeavour to display all flower arrangements and products as accurately as possible. However, due to natural variations, the actual appearance of flowers delivered may differ slightly from images shown online. Product descriptions and photographs are for illustrative purposes only. All sizes and measurements are approximate.

Returns, Refunds and Complaints

We aim to provide only the freshest flowers and highest quality service. If you are dissatisfied with the delivered flowers or service, please contact us within 24 hours of delivery. Please provide a clear description of the concern, including photographs, if applicable. We will review each issue case by case and, where appropriate, offer a replacement or refund in line with your statutory rights.

Returns, refunds, or replacements are not typically provided where issues relate to circumstances beyond our control, such as incorrect delivery information supplied by you or failure to collect the flowers after a delivery attempt. This does not affect your statutory rights as a consumer.

Liability

To the fullest extent permitted by law, Flower Delivery Mortlake shall not be liable for any indirect, special, or consequential losses or damages arising out of or in connection with your use of our online flower delivery service. Our total liability to you in respect of any and all claims arising in connection with a purchase from us shall be limited to the value of the order in question.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

Personal Data and Privacy

We are committed to protecting your privacy and processing your personal data fairly and lawfully. Information collected during order processing is handled in accordance with our Privacy Policy. Please review our Privacy Policy for further details on how your personal information is used and stored.

Intellectual Property Rights

All copyright, trademarks, and other intellectual property rights in the content of our website, including flower arrangement designs and photographs, remain our property or that of our licensors. You may view, print, or download extracts for your personal use only and for the purpose of placing an order. Commercial use or reproduction without prior written consent is prohibited.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim relating to these terms.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. We may update or modify these terms from time to time. The version on our website at the time of your order will apply to any contract between you and us.

These Terms & Conditions apply to all online flower orders placed for delivery within Mortlake and the surrounding areas, and supersede any other terms communicated by us previously, unless otherwise agreed in writing.

Contact Us

If you have any queries about these Terms & Conditions, please consult the contact details provided on our website. Our customer care team for Flower Delivery Mortlake will be happy to help you.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mortlake, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mortlake.

For assistance with orders, returns or account queries, please fill out the Contact Us form.